Thank you for shopping at ‘The Forgotten Lady’ we hope you love your new purchase. If for any reason you would like to return an item, we are happy to offer you a refund or an exchange within 14 days of receipt of your order. The item(s) must be in new, unused and unworn condition with tags attached and in original packaging. Please note we do not issue refunds on gift card orders. It is our policy to return goods to the purchaser if we suspect that any item(s) have been used or worn, are soiled, damaged or smell of smoke or any other odour.
NOTE *We do NOT offer FREE returns* you can choose how you wish to return it to us by post, courier or in person instore.
We are happy to exchange a product instore for the same product but in a different size, if available pending the product being returned is new, unused and unworn condition with tags attached and in original packaging. If a different product is requested, then a new order must be completed on the website by the user.
For reasons of health and hygiene we are unable to offer exchange or refund on the following products once the original packaging has been opened unless they are misdescribed or faulty:
- Underwear/lingerie, control lingerie & shape wear, hosiery and swimwear
- Control lingerie & shapewear.
-Hosiery and swimwear.
- Hats and hair accessories
This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection.
How to return your product
All dispatched orders will include a confirmation form outlining your purchase details, our contact details and return address. Please insert the original order form or a copy of the form in the returned parcel, without this we may not be able to track your details.
Following inspection of the returned goods and after your return has been processed you will be refunded the amount due through the original method of payment, excluding original postage charge.
You should expect to see the refund in your account within 5 working days from receipt of this email; however some banks may take longer. If you have not received this money into your account after 10 working days you should contact firstname.lastname@example.org