Help Center

Our parcels are sent via Fastway and can take up to 3 working days for delivery. Once we ship your order we will send you a quick email with tracking details so you can track your parcel. Fastway will require a signature on delivery.

Delivery costs Free delivery on orders over €50.

Orders less than €50 will be charges at a flat rate of €5

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You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments via check & direct bank deposit in Country X and Country Z.
• Cash on Delivery is available in city X, city Z and city Y, up to $X. 

Note that additional exchange fee may apply if your currency is other than US dollars.

Thank you for shopping at ‘The Forgotten Lady’ we hope you love your new purchase. If for any reason you would like to return an item, we are happy to offer you a refund or an exchange within 14 days of receipt of your order. The item(s) must be in new, unused and unworn condition with tags attached and in original packaging. Please note we do not issue refunds on gift card orders. It is our policy to return goods to the purchaser if we suspect that any item(s) have been used or worn, are soiled, damaged or smell of smoke or any other odour.

NOTE *We do NOT offer FREE returns*  you can choose how you wish to return it  to us  by post, courier or in person instore. 

EXCHANGING GOODS

We are happy to exchange a product instore for the same product but in a different size, if available pending the product being returned is new, unused and unworn condition with tags attached and in original packaging.  If a different product is requested, then a new order must be completed on the website by the user.

For reasons of health and hygiene we are unable to offer exchange or refund on the following products once the original packaging has been opened unless they are misdescribed or faulty:

- Underwear/lingerie, control lingerie & shape wear, hosiery and swimwear

- Control lingerie & shapewear.

-Hosiery and swimwear.

- Hats and hair accessories

This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection.

How to return your product

All dispatched orders will include a confirmation form outlining your purchase details, our contact details and return address. Please insert the original order form or a copy of the form in the returned parcel, without this we may not be able to track your details.

Following inspection of the returned goods and after your return has been processed you will be refunded the amount due through the original method of payment, excluding original postage charge.

You should expect to see the refund in your account within 5 working days from receipt of this email; however some banks may take longer. If you have not received this money into your account after 10 working days you should contact theforgottenlady@gmail.com

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Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within X business days.

Our support team is always happy to guide you at any step!

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International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.